Go đồ sộ your confirmation gmail or the confirmation page and click "Request an invoice." Complete the size and submit your request. If you don’t see the liên kết, go đồ sộ the Help Center for assistance.
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You'll get your invoice after check-out. This gmail will come from Booking.com or a partner company.
Note: Contacting the property won't help with issuing an invoice, since our partner provider issues the invoice and sends it đồ sộ you directly or through Booking.com.
If Booking.com charged you incorrectly, visit the Help Center. We'll likely need a copy of your ngân hàng statement showing the incorrect charges as well as your booking confirmation number and PIN.
If the property charged you incorrectly, reach out đồ sộ the property directly for help.
You’ll find payment confirmation in your confirmation gmail. In the gmail, there's also an option đồ sộ tải về the payment confirmation as a .pdf.
Booking.com will charge your thẻ for the total price of the booking when you book. If you're looking for more info about your payment, kiểm tra your confirmation gmail.
No, you're all mix. We charged you for the price of the booking. If there are additional taxes or charges, this info should be displayed on the property page.
Sometimes you're expected đồ sộ pay taxes and charges upon arrival. If this is the case, the amount is stated before you book and in your confirmation gmail. If no amount is stated, you shouldn't pay anything upon arrival.
If the property requests money that you believe is incorrect, go đồ sộ the Help Center for further tư vấn.
Unfortunately, it isn't possible đồ sộ add this booking đồ sộ your trương mục. We're working on a way đồ sộ enable this in the future.
Your confirmation gmail will list any meals that are or aren't included. Depending on the property, you might be able đồ sộ add a meal plan on arrival. Liên hệ the property directly 1 or 2 days before your stay đồ sộ learn more.
Visit the Help Center. You'll likely need đồ sộ send our Customer Service team a screenshot of the mismatched info and—if you had đồ sộ pay any extra fees—a receipt as proof of payment.
Cancellations and modifications
If your booking gets canceled, Booking.com refunds you immediately. The processing time takes 7 đồ sộ 10 days, depending on your ngân hàng. For any questions, liên hệ your ngân hàng directly.
If your booking is non-refundable, you can't cancel. If your booking is không tính phí cancellation or partially refundable, kiểm tra your confirmation gmail or the confirmation page under the "Bookings" section of your trương mục for the cancellation fees.
It's not possible đồ sộ make any changes đồ sộ your booking. This includes actions lượt thích changing the stay dates, guest name, or gmail address.
Because this booking is facilitated by a partner company, the property may be overbooked. If that's the case, the partner will notify us. Next, we'll refund and cancel your booking.
The processing time can take 7 đồ sộ 10 days and depends on your ngân hàng. If you have questions, liên hệ your ngân hàng directly.
If your booking is non-refundable, you can't cancel or make changes. If your booking is không tính phí cancellation or partially refundable, kiểm tra your confirmation gmail or the confirmation page under the "Bookings" section of your trương mục for the cancellation fees.
After canceling a booking with us, you should get an gmail confirming the cancellation. Check your inbox and spam/junk mail folders.
If you get an gmail from Booking.com about canceling your booking, your booking was canceled and we refunded you. The processing time will depend on your ngân hàng. For any questions, liên hệ your ngân hàng directly.
You'll find it in your booking confirmation gmail.
No, this booking can't be made with rewards or incentive programs. Even if you use a unique liên kết or code đồ sộ make this booking, you won't be rewarded for this stay.
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No, this booking doesn't count towards your Genius bookings or membership level.
No, this booking isn't eligible for We Price Match.
No, it’s not possible đồ sộ use travel credit toward bookings facilitated by partner travel companies. Choose a different room or rate instead.
You'll get a confirmation gmail once your booking is confirmed. This should only take about two minutes but sometimes can take longer. Check your spam/junk mail folders for this gmail. It may be there by mistake. If you still haven't received any emails, reach out đồ sộ our Customer Service team.
We always resend your confirmation gmail a few days before check-in. If you have a Booking.com trương mục, you can also find your confirmation under the Bookings section of your trương mục. If you still need us đồ sộ resend your confirmation gmail, reach out đồ sộ our Customer Service team.
First kiểm tra your inbox and spam/junk mail folders – it might kết thúc up there by mistake. If you have a Booking.com trương mục, you can also find your confirmation under the Bookings section of your trương mục.
We'll need đồ sộ kiểm tra with our partner travel company đồ sộ make sure your selection is still available. We bởi our best đồ sộ let you know within two minutes by gmail. Check your spam/junk mail folders in case this gmail ended up there by mistake.
You’ll get an gmail đồ sộ let you know if your booking is confirmed within several minutes. Check your inbox and spam/junk mail folders for this gmail. If you still can't find the gmail, reach out đồ sộ our Customer Service team.
If you contacted us by phone, the confirmation number may be too long đồ sộ register correctly. Instead, go đồ sộ the Help Center. If you're already speaking with a Customer Service agent, let them know this is an offer facilitated by a partner company (i.e. a "Partner offer").
Booking info and requests
To request an extra service lượt thích an extra bed, early check-in, or transportation đồ sộ the property, liên hệ the property directly 1 or 2 days before arrival. There's no guarantee, but they might be able đồ sộ help.
To request a different check-in/-out time, liên hệ the property directly 1 or 2 days before arrival. There's no guarantee, but they might be able đồ sộ help.
Click the property name on the confirmation page đồ sộ visit the property page. You'll see a complete list of property facilities there.
It’s not possible đồ sộ change any personal details lượt thích the guest's name or gmail address.
It depends on the property’s policy. Typically, additional costs for children (including extra beds/cribs) aren't included in the price. Liên hệ the property directly 1–2 days before your stay đồ sộ find out more.
If you were signed in when booking, it should appear in the Bookings section of your trương mục.
If you weren't signed in when booking, the booking won't appear, and you can't add this booking đồ sộ your trương mục.
If you don’t have an trương mục or weren't signed in when booking, kiểm tra your inbox for your confirmation gmail.
Unfortunately, it isn't possible đồ sộ add this booking đồ sộ your trương mục. We're working on a way đồ sộ enable this in the future.
Your confirmation gmail will list any meals that are or aren't included. Depending on the property, you might be able đồ sộ add a meal plan on arrival. Liên hệ the property directly 1 or 2 days before your stay đồ sộ learn more.
Visit the Help Center. You'll likely need đồ sộ send our Customer Service team a screenshot of the mismatched info and—if you had đồ sộ pay any extra fees—a receipt as proof of payment.
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Frequently asked questions
To offer you more competitive prices, we sometimes partner with other companies. These offers are always paid for in advance and can't be booked in combination with other offers. Additionally, any changes đồ sộ your personal or booking details after booking aren't possible.
We only provide partner companies (Trip Providers) with the info necessary đồ sộ complete your booking. Read our Privacy statement for full details.
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