Go vĩ đại your confirmation tin nhắn or the confirmation page and click "Request an invoice." Complete the size and submit your request. If you don’t see the links, go vĩ đại the Help Center for assistance.
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You'll get your invoice after check-out. This tin nhắn will come from Booking.com or a partner company.
Note: Contacting the property won't help with issuing an invoice, since our partner provider issues the invoice and sends it vĩ đại you directly or through Booking.com.
If Booking.com charged you incorrectly, visit the Help Center. We'll likely need a copy of your ngân hàng statement showing the incorrect charges as well as your booking confirmation number and PIN.
If the property charged you incorrectly, reach out vĩ đại the property directly for help.
You’ll find payment confirmation in your confirmation tin nhắn. In the tin nhắn, there's also an option vĩ đại tải về the payment confirmation as a .pdf.
Booking.com will charge your thẻ for the total price of the booking when you book. If you're looking for more info about your payment, kiểm tra your confirmation tin nhắn.
No, you're all phối. We charged you for the price of the booking. If there are additional taxes or charges, this info should be displayed on the property page.
Sometimes you're expected vĩ đại pay taxes and charges upon arrival. If this is the case, the amount is stated before you book and in your confirmation tin nhắn. If no amount is stated, you shouldn't pay anything upon arrival.
If the property requests money that you believe is incorrect, go vĩ đại the Help Center for further tư vấn.
Unfortunately, it isn't possible vĩ đại add this booking vĩ đại your tài khoản. We're working on a way vĩ đại enable this in the future.
Your confirmation tin nhắn will list any meals that are or aren't included. Depending on the property, you might be able vĩ đại add a meal plan on arrival. Liên hệ the property directly 1 or 2 days before your stay vĩ đại learn more.
Visit the Help Center. You'll likely need vĩ đại send our Customer Service team a screenshot of the mismatched info and—if you had vĩ đại pay any extra fees—a receipt as proof of payment.
Cancellations and modifications
If your booking gets canceled, Booking.com refunds you immediately. The processing time takes 7 vĩ đại 10 days, depending on your ngân hàng. For any questions, tương tác your ngân hàng directly.
If your booking is non-refundable, you can't cancel. If your booking is không tính phí cancellation or partially refundable, kiểm tra your confirmation tin nhắn or the confirmation page under the "Bookings" section of your tài khoản for the cancellation fees.
It's not possible vĩ đại make any changes vĩ đại your booking. This includes actions lượt thích changing the stay dates, guest name, or tin nhắn address.
Because this booking is facilitated by a partner company, the property may be overbooked. If that's the case, the partner will notify us. Next, we'll refund and cancel your booking.
The processing time can take 7 vĩ đại 10 days and depends on your ngân hàng. If you have questions, tương tác your ngân hàng directly.
If your booking is non-refundable, you can't cancel or make changes. If your booking is không tính phí cancellation or partially refundable, kiểm tra your confirmation tin nhắn or the confirmation page under the "Bookings" section of your tài khoản for the cancellation fees.
After canceling a booking with us, you should get an tin nhắn confirming the cancellation. Check your inbox and spam/junk mail folders.
If you get an tin nhắn from Booking.com about canceling your booking, your booking was canceled and we refunded you. The processing time will depend on your ngân hàng. For any questions, tương tác your ngân hàng directly.
You'll find it in your booking confirmation tin nhắn.
No, this booking can't be made with rewards or incentive programs. Even if you use a unique links or code vĩ đại make this booking, you won't be rewarded for this stay.
No, this booking doesn't count towards your Genius bookings or membership level.
No, this booking isn't eligible for We Price Match.
No, it’s not possible vĩ đại use travel credit toward bookings facilitated by partner travel companies. Choose a different room or rate instead.
You'll get a confirmation tin nhắn once your booking is confirmed. This should only take about two minutes but sometimes can take longer. Check your spam/junk mail folders for this tin nhắn. It may be there by mistake. If you still haven't received any emails, reach out vĩ đại our Customer Service team.
We always resend your confirmation tin nhắn a few days before check-in. If you have a Booking.com tài khoản, you can also find your confirmation under the Bookings section of your tài khoản. If you still need us vĩ đại resend your confirmation tin nhắn, reach out vĩ đại our Customer Service team.
First kiểm tra your inbox and spam/junk mail folders – it might kết thúc up there by mistake. If you have a Booking.com tài khoản, you can also find your confirmation under the Bookings section of your tài khoản.
We'll need vĩ đại kiểm tra with our partner travel company vĩ đại make sure your selection is still available. We vì thế our best vĩ đại let you know within two minutes by tin nhắn. Check your spam/junk mail folders in case this tin nhắn ended up there by mistake.
You’ll get an tin nhắn vĩ đại let you know if your booking is confirmed within several minutes. Check your inbox and spam/junk mail folders for this tin nhắn. If you still can't find the tin nhắn, reach out vĩ đại our Customer Service team.
If you contacted us by phone, the confirmation number may be too long vĩ đại register correctly. Instead, go vĩ đại the Help Center. If you're already speaking with a Customer Service agent, let them know this is an offer facilitated by a partner company (i.e. a "Partner offer").
Booking info and requests
To request an extra service lượt thích an extra bed, early check-in, or transportation vĩ đại the property, tương tác the property directly 1 or 2 days before arrival. There's no guarantee, but they might be able vĩ đại help.
To request a different check-in/-out time, tương tác the property directly 1 or 2 days before arrival. There's no guarantee, but they might be able vĩ đại help.
Click the property name on the confirmation page vĩ đại visit the property page. You'll see a complete list of property facilities there.
It’s not possible vĩ đại change any personal details lượt thích the guest's name or tin nhắn address.
It depends on the property’s policy. Typically, additional costs for children (including extra beds/cribs) aren't included in the price. Liên hệ the property directly 1–2 days before your stay vĩ đại find out more.
If you were signed in when booking, it should appear in the Bookings section of your tài khoản.
If you weren't signed in when booking, the booking won't appear, and you can't add this booking vĩ đại your tài khoản.
If you don’t have an tài khoản or weren't signed in when booking, kiểm tra your inbox for your confirmation tin nhắn.
Unfortunately, it isn't possible vĩ đại add this booking vĩ đại your tài khoản. We're working on a way vĩ đại enable this in the future.
Your confirmation tin nhắn will list any meals that are or aren't included. Depending on the property, you might be able vĩ đại add a meal plan on arrival. Liên hệ the property directly 1 or 2 days before your stay vĩ đại learn more.
Visit the Help Center. You'll likely need vĩ đại send our Customer Service team a screenshot of the mismatched info and—if you had vĩ đại pay any extra fees—a receipt as proof of payment.
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Frequently asked questions
To offer you more competitive prices, we sometimes partner with other companies. These offers are always paid for in advance and can't be booked in combination with other offers. Additionally, any changes vĩ đại your personal or booking details after booking aren't possible.
We only provide partner companies (Trip Providers) with the info necessary vĩ đại complete your booking. Read our Privacy statement for full details.
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